FAQ
Orders
Can I change or cancel my order after placing it?
If your order hasn’t been packed yet, we’ll do our best to help. Please contact us as soon as possible with your order number. Once an order has been processed, we may not be able to make changes.
How do I know if my order went through?
You’ll receive an order confirmation email shortly after placing your order. If you haven’t received one, please check your junk or promotions folder first, then reach out to us if needed.
Shipping
Do you ship worldwide?
Yes, we offer worldwide shipping.
How long does shipping take?
Shipping times can vary depending on your location. Once your order has been dispatched, you’ll receive tracking details so you can follow its progress.
Will I receive tracking?
Yes, tracking details will be sent to you once your order has been shipped.
Apparel
How do I choose my size?
If a size guide is available on the product page, we recommend checking that first. If you’re unsure, feel free to contact us before ordering and we’ll do our best to help.
Are your pieces true to size?
Fit can vary slightly depending on the style and fabric. We recommend reading the product description carefully for any fit notes listed on the page.
How should I care for my apparel?
To help your pieces last, we recommend washing them on a cold gentle cycle and avoiding high heat when drying.
Accessories
What does the Malu Mag attach to?
The Malu Mag is designed to attach to suitable metal gym equipment and surfaces where it can hold securely for hands-free filming.
Does the Malu Mag work with all phones?
The Malu Mag works best with compatible magnetic phone setups. If you’re using a non-MagSafe case or phone, a magnetic ring may be required.
Is the ring included for non-MagSafe phones or cases?
Yes a ring is included in every Malu Mag box!
Returns
Do you accept returns?
Please refer to our Returns & Exchanges page for full return policy details, including eligibility and timeframes.
What if my item arrives damaged or there is an issue with my order?
Please contact us as soon as possible with your order number and clear photos of the issue within 24hrs so we can look into it for you.
Contact
How can I contact you?
You can reach us via our Contact Us page or Instagram DM's and we’ll get back to you as soon as possible.